1. Booking and Payment

• To confirm a booking, an advance payment of 50% of total bill  is required. This advance payment secures your reservation for the specified dates.
• The remaining balance must be paid at the time of  your check-in. Failure to pay the balance within this period may result in the cancellation of your booking.

2. Cancellation Policy

Guests can cancel their bookings at least 15 days prior to their Check-in date. However, the advance payment is non-refundable  and is subject to advance amount adjustment. 

• No Show:

  • If the guest fails to check in on the scheduled arrival date without prior notification, the booking will be considered a “No Show.” In this case, the full amount of the stay, including the advance payment, will be forfeited, and no adjustments or refunds will be provided.

3. Advance Amount Adjustment

• The advance payment is non-refundable.
• However, if you need to cancel your booking, the advance amount can be adjusted against a new booking made within 2 months of the original booking date.
• The new booking is subject to availability, and the rates applicable at the time of rebooking will apply.
• The advance amount can only be adjusted once, and any unused portion will be forfeited if not utilized within the 2-month period.

4. Modifications to the Booking

• Requests for modifications to the booking, such as changing the dates or room type, are subject to availability and may incur additional charges.
• Any modifications made within [insert time frame] of the check-in date will be treated as a cancellation, and the “Cancellation Policy” will apply.

5. Force Majeure

• Palashgram Eco Resort is not liable for cancellations or modifications due to circumstances beyond our control, such as natural disasters, government restrictions, or other unforeseen events. In such cases, we will make reasonable efforts to reschedule the booking or provide an appropriate alternative, but no refunds will be issued.

6. Refund Process

• Any refunds due, excluding the non-refundable advance payment, will be processed within 15 Days after receiving the cancellation request. Refunds will be made through the original payment method used for the booking.

7. Contact Information

• For any queries or requests related to cancellations or modifications, please contact our customer service team at [email protected].

By making a booking at Palashgram Eco Resort, you agree to the terms and conditions outlined in this Refund and Cancellation Policy.